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Privacy Policy

Last Updated: April 1st, 2021

The owner of this website is Carbone Fine Foods LLC (“Carbone”, “we”, “us”, or “our”), which can be contacted at the following address: 99 East 52nd Street, Level A, NY NY 10022 . The term “you” refers to the users of this website.

This Privacy Policy (this “Policy”) describes how Carbone collects, uses and discloses personal information of customers through our websites and online services, including www.carbonefinefood.com (the “Website”) and other Carbone owned or operated online services, such as our Facebook, Instagram, Twitter and other social media or interactive pages that link to this Privacy Policy (collectively, the “Sites”) and explains the types of information we may collect.

By accessing or using any of our Sites, you agree to the terms of this Privacy Policy. If you do not wish to agree to these terms, you must not use our Sites. Carbone reserves the right to update or modify this Privacy Policy at any time without notice. Your continued use of our Sites after we make changes is deemed to be acceptance of those changes, so please check back from time to time so you are aware of any changes or updates to the Privacy Policy.

What information is covered by this Privacy Policy?

This Privacy Policy applies to information we collect: on our Sites;
in emails, texts, and other electronic messages between you and Carbone sent through any of our Sites; and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

This Privacy Policy, does not, however, apply to information collected by:
us offline or through any means other than as set forth above; or any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from any of our Sites.

What information do we collect and how do we collect it?

Personal Information
On our Sites, we may collect certain personally-identifiable information about our online visitors. Personally-identifiable information relates to an individual consumer – for example, name, address, telephone number, e-mail address and any other identifier by which you may be contacted online or offline (collectively, “personal information”). We do not require you to register or provide personal information to view our Sites or access much of its content. Subject to the terms herein, we do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us. We collect personal information directly from you when you fill in forms on our Sites, including personal and payment information provided at the time you place an order through any of our Sites, subscribe to our email list, enter any contests, sweepstakes or games we may be promoting through our Sites or contact us for any reason. Without limiting the forgoing, the information we collect directly from you may also include records and copies of your correspondence (including email addresses) with us, your responses to surveys that we might ask you to complete for research purposes, and details of transactions you carry out through our Sites and of the fulfillment of your orders.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of our Sites or transmitted to other users of our Sites or third parties (collectively, “User Contributions”), for example, when you post a review about our products. Please be aware that your User Contributions are available to the general public and therefore are posted on our Sites and transmitted to others at your own risk, as we cannot control the actions of other users of our Sites who will have access to your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed and/or used by unauthorized persons. Please note that we claim copyright in all material posted by you on our site, and reserve the right to edit same.

Aggregated and Non-Personal Information

We collect certain aggregated information from our users when they visit our Sites. Aggregated information does not relate to a single, identifiable visitor. It tells us how many users visited our Sites or the pages accessed.
We also collect certain non-personal information when you visit our Sites. Non-personal information is about you but individually does not identify you personally, such as information that relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, your household or device. Without limiting the generally of the foregoing, non-personal information we collect includes information about your internet connection, the equipment you use to access our Sites, usage details, browser used, length on the Site, and your IP address.

We collect aggregated and non-personal information automatically through data collection technologies operated by our third-party service providers we’ve engaged to provide certain services on our Sites, each as explained below. By collecting aggregate and non-personal information, we learn how to best tailor our Sites to our visitors, including by enabling us to decide where to place additional media spend, estimate our audience size and usage patterns, store information about our users’ individual preferences, which allows us to customize our Sites according to our users’ individual interests and speed up our users’ searches, and recognize our users when they return to our Sites.

What data collection technologies do we use to collect information automatically?

The technologies we use for automatic data collection are described below.

Cookies
Cookies are very small text files, located on your computer’s hard drive. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our Sites. Below is a list of cookies we use. We have listed them here to better allow you to determine whether or not you would like to refuse to accept our cookies. We may use cookies to retarget via facebook, Instagram and other social media.
session_id, unique token, sessional – allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, persistent for 30 minutes from the last visit – used by Shopify’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day – used by Shopify to count the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks – stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite – used by Shopify to determine if the current visitor has access to our shop.
_Kla_id trancks when someone clicks through a Klaviyo email to the Site.
KL_FORMS_MODAL Tracks when someone subscribes (opts in) to a form.
Due to a Safari update entitled ITP 2.1, cookies gathered while using the Safari web browser expire after seven days rather than lasting the full two years.

Web Beacons
Pages of our Sites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to, for example, count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Tracking Technologies
In addition to using automatic data collection technologies to collect information about users of our Sites, we also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking) including, without limitation, to track spending frequency, how often emails are opened, engaged with or triggered a transaction on the Site.  You may, as a practical matter, be able to opt out of behavioral tracking and exercise choice about behavioral tracking.

What information is collected by third parties?

As indicated by the cookies listed above, we receive certain information about our users from data collected through cookies operated by the following third-party service providers: Shopify, Klaviyo, Amazon, Instagram and Facebook.

What do we use your information for?

Any of the information we collect from you, including personal information, may be used in one of the following ways: to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); to administer a contest, promotion, survey or other site features; to send periodic emails or text-based messages;
to present our Sites and their contents to you; to provide you with information, products, or services that you request from us; to fulfill any other purpose for which you provide it; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to notify you about changes to our Sites or any products or services we offer or provide though them; to allow you to participate in interactive features on our Sites; to provide you with notices about your account and/or subscription on our Sites; in any other way we may describe when you provide the information; and
for any other purpose with your consent, including to contact you about our products and services that may be of interest to you and other direct marketing services.

For additional clarity, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are deemed to consent to our collection of this personal information and use of it for that specific purpose only. If we intend to use your personal information for a secondary reason, like marketing, we will ask you directly for your consent. If, after you have consented to a secondary use of your personal information, you change your mind, you may withdraw your consent at any time by following the procedures outlined in

Choices About How We Use and Disclose Your Information below.

How do third parties use information collected through our Sites?

In general, the third-party service providers who operate certain content and features of the Sites will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. For example, if you choose a direct payment gateway to complete a purchase through this website, Shopify stores the personal and payment information you provide in Shopify’s data storage, databases and the general Shopify application for only as long as necessary to complete your purchase transaction. After that is complete, Shopify deletes your purchase transaction information.

However, our third-party service providers may have their own privacy policies applicable to the information we are required to provide to them for your purchase-related transactions. For more information about how our service providers use and collection information, please see:
Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Shopify’s Privacy Statement (https://www.shopify.com/legal/privacy)
Klaviyo Terms of Service (https://www.klaviyo.com/legal/terms-of-service)
Facebook Terms of Service (https://www.facebook.com/terms.php)
Instagram terms of Service (https://help.instagram.com/1215086795543252)
Note that in addition to using the information collected through our Sites to provide the services we request, third-party service providers operating certain content or applications on our Sites may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Sites, which may be associated with your personal information, or to collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For additional information about how you can opt out of receiving targeted advertising from many providers, see “Choices About How We Use and Disclose Your Information” below.

Also note that certain third-party service providers may be located in or have facilities that are located in different jurisdictions. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Please also keep in mind that you leave our Sites or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service, even if you accessed the third-party website through a link on one of our Sites.

How do we protect your information?

We have implemented a variety of security measures to maintain the safety of your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of any of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of our Sites. The information you share in public areas may be viewed by any user of our Sites.

Also please keep in mind that unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Sites.

When are we permitted to disclose the information we collect through the Sites?

We may disclose aggregated information about our users without restriction. In addition, we may disclose personal information that we collect or you provide as described in this Privacy Policy: to our subsidiaries and affiliates; to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Carbone’s equity or assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Sites’ respective users is among the assets transferred; to fulfill the purpose for which you provide it; for any other purpose disclosed by us when you provide the information; and with your consent.

We may also disclose your personal information:
to comply with any court order, law, or legal process, including to respond to any government or regulatory request; to enforce or apply our Terms of Service or any other agreement, including for billing and collection purposes; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our collection and use of your personal information.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Sites may become inaccessible or cease to function properly.

Promotional Offers.  If you previously opted to receive communications from us to promote our products or services, you can opt-out by clicking on the “unsubscribe” link in our emails or by contacting us at 99 East 52nd Street, Level A, NY NY 10022. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

Targeted Advertising

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by emailing us at hello@carbonefinefood.com  or by contacting us at 99 East 52nd Street, Level A, NY NY 10022.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI website.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights above for more information.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated email address: hello@carbonefinefood.com . However, please know we do not currently sell data triggering Nevada’s opt-out requirements.  We do not sell, trade, or otherwise share your personally-identifiable information to outside parties, except with trusted parties who assist us in operating our Sites, conducting our business, or servicing you, so long as those parties agree to keep such information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally-identifiable information may be provided to other parties for marketing, advertising, or other uses.

Children’s Guidelines
Visitors under 18 years of age should not submit or post any information on our Sites. Without limiting the foregoing, our Sites are not intended for children under 13 years of age. No one under the age of 13 may provide any information to or on our Sites. We do not knowingly collect personal information from children under the age of 13. If you are under 13, do not use or provide any information on any of our Sites or through any of their features, register on any of our Sites, make any purchases through any of our Sites, use any of the interactive or public comment features of any of our Sites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 99 East 52nd Street, Level A, NY NY 10022. California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights above for more information.

Accessing and Correcting Your Personal Information
If you have signed up for any subscriptions on this website, you can review and change the personal information at any time by sending us an email at hello@carbonefinefood.com to request access to, correct or delete any personal information that is associated with your account. Also note that, we reserve the right to refuse to accommodate a request to change a user’s personal information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Users who post User Contributions on our Sites may email us at hello@carbonefinefood.com  to request that we delete any of your User Contributions. However, even if your User Contributions are deleted from our Sites, copies of your User Contributions may nonetheless remain viewable in cached and archived page copied or stored by other users. Proper access and use of information provided through User Contributions is governed by our Terms of Service.  California residents may have additional personal information rights and choices. Please see Your California Privacy Rights above for more information.

Contacting Us
If there are any questions regarding this Privacy Policy you may contact us by emailing hello@carbonefinefood.com  or mailing a letter to 99 East 52nd Street, Level A, NY NY 10022.

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